HHiring Reality
← Globalstrategygroup

IT Operations and Support Engineer

Globalstrategygroup
Location
Washington, DC
Posted
11 days ago
Department
Technology
Salary
$ 75,000 to $85,000
What they actually want (must-haves)
  • Strong technical troubleshooting skills
  • Exceptional customer service skills
  • Experience in a cloud-based environment
  • Ability to manage endpoint deployments
  • Experience administering user accounts
What the job really is

The IT Operations & Support Engineer at Global Strategy Group will be the primary technology resource for employees, providing hands-on technical support in a cloud-based environment. Responsibilities include troubleshooting hardware and software issues, managing endpoint deployments, administering user accounts, and contributing to IT service improvements. The role requires strong customer service skills and a proactive approach to problem-solving, with opportunities for broader exposure to IT operations.

Benefits
  • Base salary between $75,000 to $85,000
  • Eligibility for a discretionary bonus
  • Medical, vision, and dental insurance
  • Paid parental leave
  • Generous time off and holidays
  • 401k with employer match
Things to weigh
  • No specific mention of technologies used in the cloud environment
  • Role involves frontline support which may limit exposure to advanced IT operations
Job score4.4/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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