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← Girlswhocode

Manager, Program Operations and Community Support

Girlswhocode
Location
New York City
Posted
20 days ago
Department
Programs - Program Operations
What they actually want (must-haves)
  • Experience managing remote teams
  • Strong communication skills
  • Customer service orientation
  • Ability to spot inefficiencies and integrate feedback into solutions
  • Experience in project management
  • Self-directed and resourceful
Nice to have
  • Experience leading the adoption of new technical systems
What the job really is

The Manager of Program Operations and Community Support will oversee operational strategies related to participant and community support, manage support workflows, and lead a team of Inbound Support Specialists and community moderators. This role involves enhancing quality and consistency in program operations, managing escalations, and implementing knowledge management practices, all while ensuring alignment with Girls Who Code's mission.

Things to weigh
  • Hybrid role requiring 2 in-office days per week
  • No salary listed
  • Company emphasizes diversity and inclusion, which may appeal to candidates seeking a supportive work environment
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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