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← Fullscript

Engineering Manager, Patient Experience

Fullscript
Location
Ottawa, ON
Posted
18 days ago
Department
Engineering
What they actually want (must-haves)
  • Significant experience building and leading software products end-to-end, from early concepts through iteration and operation at scale
  • Multiple years of engineering management experience with a commitment to people leadership while remaining deeply technical
  • A track record of owning difficult, non-obvious technical problems with meaningful product and user impact
  • Comfort moving between hands-on engineering and engineering leadership
  • Strong technical judgment and the ability to communicate the importance of decisions
  • Experience building and operating high-scale applications with a focus on reliability, performance, maintainability, and user trust
Nice to have
  • Deep experience building successful consumer-facing web and/or mobile products
  • Experience building consumer experiences that promote user engagement
  • Fluency with modern AI-assisted engineering workflows and tools
  • Strong instincts around responsiveness and perceived performance
  • Experience designing for user uncertainty
What the job really is

As an Engineering Manager for Patient Experience at Fullscript, you will lead a cross-functional team focused on enhancing patient engagement through the Care Mode initiative. Your role will involve hands-on technical design and implementation, navigating complex engineering challenges, and fostering a collaborative environment to ensure high-quality product outcomes. You will also be responsible for setting technical direction and evolving the architecture of the platform to improve patient-practitioner interactions.

Benefits
  • Generous PTO and competitive pay
  • Fullscript's RRSP match program
  • Flexible benefits package and workplace wellness program
  • Training budget and company-wide learning initiatives
  • Discount on Fullscript catalog of products
  • Ability to work Wherever You Work Well
Things to weigh
  • No specific salary listed
  • The role involves navigating ambiguity and making decisions with incomplete information
  • Focus on both technical and people leadership may require balancing multiple responsibilities
  • Experience with specific technologies is less important than depth of technical thinking
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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