HHiring Reality
← Foodstuffs

Loyalty Insights & Customer Analytics Manager

Foodstuffs
Location
Foodstuffs Landing Drive, Mangere, Auckland
Posted
25 days ago
Department
Customer Engagement
What they actually want (must-haves)
  • 7+ years' experience in loyalty programme or shopper insights, behavioural analytics and customer strategy
  • Strong expertise in lifecycle marketing, campaigns, offers and personalised customer engagement
  • Proven ability to synthesise insights and translate data into actionable recommendations and narratives, especially leveraging first party data sources
  • Experience developing high performing teams and leading cross-functional agile collaboration
  • Deep understanding of data platforms, marketing technology and data-driven decision making
What the job really is

The Loyalty Insights & Customer Analytics Manager at Foodstuffs will lead the analysis of customer behavior and insights for the Club+ loyalty program. This role involves optimizing customer experiences through data-driven strategies, overseeing reporting and data visualization, and managing a high-performing insights team while collaborating with various stakeholders.

Benefits
  • Free carparking - we've got over 1,000 carparks including EV plugs
  • Southern Cross health insurance
  • Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
  • Flexible working options, a day off on your birthday, long service leave
  • Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes)
Things to weigh
  • Role requires strong leadership and collaboration with senior stakeholders
  • Focus on customer experience and insights may involve navigating complex environments
  • No specific salary or compensation details provided
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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