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Customer Retention Manager (m/w/d)

Finn
Location
Germany
Posted
13 days ago
Department
Account Management
What they actually want (must-haves)
  • Experience in customer service or account management
  • Strong communication skills
  • Ability to understand customer needs and provide tailored solutions
What the job really is

As a Customer Retention Manager in the B2C Retention Team, you will serve as the main point of contact for existing B2C customers. Your responsibilities include guiding customers through subscription renewals and follow-up bookings, providing tailored advice on options, vehicle changes, and loyalty programs to ensure they find the best mobility solutions and have an excellent customer experience.

Things to weigh
  • No specific salary or benefits mentioned
  • Role focused on customer retention rather than acquisition or new business development
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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