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TECHNICAL SUPPORT ENGINEER-10010

Extremenetworks
Location
Japan
Posted
16 days ago
Department
Services
What they actually want (must-haves)
  • Fluent Japanese
  • In-depth knowledge of networking technologies such as Switching/Routing and SD-WAN
  • 5 or more years of experience in networking technologies
  • Strong skills in design, troubleshooting, and problem resolution in a network environment
  • Ability to manage high work volume with time-bound constraints
  • Excellent customer communication skills
Nice to have
  • BS Degree in Computer Science or related field, or equivalent work experience
  • Network Certifications (i.e. CCNA, CISSP, CCIE, CWTS/CWNA)
  • Experience with Extreme Network products and solutions
  • Native or business-level English
What the job really is

The Technical Support Engineer, also known as the Premier Resident Engineer, will provide full-time technical design, deployment, and support for Extreme Networks products in Japan. This role involves troubleshooting networking issues, collaborating with customers and internal teams, and ensuring high-quality implementations that meet customer requirements. The engineer will also provide product training and create reports on bugs and vulnerabilities while acting as a trusted advisor to the customer.

Things to weigh
  • No salary listed
  • Role requires working with minimal supervision
  • High work volume and time constraints may be challenging for some candidates
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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