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Customer Success Lead

Esper
Location
Austin, Texas
Posted
19 days ago
Department
Customer Success
What they actually want (must-haves)
  • 6+ years in Customer Success or Account Management
  • At least 2 years managing/leading programs through scale and specialization
  • Track record of owning retention outcomes and leading complex renewals with senior stakeholders
  • Strong analytical and operational skills
  • Excellent written and verbal communication skills
  • Comfort working cross-functionally with Product/Engineering
Nice to have
  • Strong interest in policymaking and government
  • Public sector or govtech experience
What the job really is

As a Customer Success Lead at Esper, you will be responsible for enhancing customer relationships and ensuring the successful adoption of the company's software solutions in the government sector. Your role will involve leading the Customer Success function, managing renewals, driving customer engagement, and collaborating with cross-functional teams to improve customer outcomes. You will also develop processes and playbooks to scale the Customer Success operations effectively.

Benefits
  • Being a part of an innovative and collaborative team
  • Significant opportunity for growth and ownership
  • Competitive salary and equity
  • Paid holidays & unlimited PTO
  • Medical, dental, and vision insurance
  • Generous parental & sick leave
Things to weigh
  • Focus on government sector may limit exposure to other industries
  • High expectations for retention and renewal performance (>95%) may create pressure
  • Role involves significant cross-functional collaboration which may require adaptability
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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