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← Eqbank

Manager, Customer Service Channels (18 Months Contract)

Eqbank
Location
Toronto
Posted
24 days ago
Department
PCF - Ops & Asset Management
What they actually want (must-haves)
  • Experience in customer service management
  • Ability to work cross-functionally with various teams
  • Strong project management skills
  • Proven track record of delivering user-friendly customer experiences
What the job really is

The Manager, Customer Service Channels will focus on enhancing the customer experience through Chatbot and IVR Channels, collaborating with IT, Operations, Customer Service, and Product teams. This role involves driving strategic enhancements and executing high-impact projects to align with organizational goals while working in a hybrid environment.

Benefits
  • Competitive discretionary bonus
  • Market leading RRSP match program
  • Medical, dental, vision, life, and disability benefits
  • Employee Share Purchase Plan
  • Maternity/Parental top-up
  • Generous vacation policy and personal days
Things to weigh
  • Position is a contract role for 18 months
  • Hybrid work model with in-office requirements
  • AI is used in the recruitment process
  • Background checks are required for candidates
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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