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Customer Success Manager

Entrata
Location
Lehi, Utah
Posted
6 days ago
Department
Customer Success
What they actually want (must-haves)
  • Strong expertise in customer relationship management
  • Problem-solving skills
  • Cross-functional collaboration
  • Ability to work independently
  • Experience in managing client portfolios
What the job really is

As a Customer Success Manager at Entrata, you will manage a diverse portfolio of clients, ensuring their success and growth on the Entrata platform. Your role involves building strong relationships, solving complex problems, and providing strategic recommendations to enhance customer retention and product adoption. You will also contribute to improving internal processes and best practices to elevate the overall customer experience.

Benefits
  • Flexible and transparent culture with remote and hybrid work options
  • Generous vacation time
  • Frequent company recharge days for work-life balance
  • Comprehensive medical, dental, and vision coverage, including fertility benefits
  • HSA/FSA options and employer-paid disability benefits
  • Access to 401(k) or similar retirement plans with employer matching
Things to weigh
  • Hybrid schedule requires three days in the Lehi office for local Utah candidates
  • No specific salary information provided
  • Focus on customer retention and product adoption may involve high-pressure situations
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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