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Vice President of Field Service & Quality Operations

Disher
Location
Holland, MI
Posted
27 days ago
Department
9129
What they actually want (must-haves)
  • Experience in leadership roles within field service and quality operations
  • Ability to design and build operational systems from the ground up
  • Strong strategic oversight skills
  • Experience in managing post-sale customer service activities
What the job really is

The Vice President of Field Service & Quality Operations will lead the development and implementation of a Quality Operating System for a West Michigan company. This role involves overseeing all post-sale customer service activities, including equipment installation, warranty resolution, technical support, spare parts, and customer care, while unifying these functions across U.S. business units.

Things to weigh
  • Role involves building a function from the ground up, which may involve significant ambiguity
  • Requires influence across a global, matrixed organization, which could be challenging
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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