HHiring Reality
← Dijital Team Pty Ltd

Billing and Administration Coordinator

Dijital Team Pty Ltd
Location
Colombo
Posted
11 days ago
Department
Other
What they actually want (must-haves)
  • 3+ years of experience in an MSP, IT support, or technical services environment
  • Strong Level 2/3 troubleshooting and escalation experience
  • Experience supporting Microsoft 365, Windows Server, Active Directory, and endpoint environments
  • Strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, VLANs, switches, and firewalls
  • Experience with cloud platforms and virtualisation technologies
  • Familiarity with backup, monitoring, security, and remote management solutions
Nice to have
  • Experience using ConnectWise, Kaseya, or similar PSA/RMM platforms
  • Relevant Microsoft, Cisco, CompTIA, or other industry certifications are highly regarded
What the job really is

The Billing and Administration Coordinator role involves providing advanced technical support, troubleshooting complex issues, and managing escalations within client environments. The position requires strong technical skills in Microsoft technologies and networking, along with excellent customer service and communication abilities. The coordinator will also contribute to the continuous improvement of IT services and maintain strong relationships with clients.

Benefits
  • Get paid in Australian Dollars
  • Medical insurance from day one for you + spouse (or parents if unmarried)
  • Generous OPD coverage from doctor visits to all your medical needs
  • Home office setup allowance to build your ideal workspace
  • Internet allowance to keep you connected
  • Gym & wellness allowance to stay fit and balanced
Things to weigh
  • No salary listed
  • Role involves significant customer interaction, which may require strong interpersonal skills
  • Technical support may involve high-pressure situations with escalated incidents
Job score3.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Dijital Team Pty Ltd?

See how your résumé matches this role — and tailor it from what actually gets interviews.