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← Dijital Team Pty Ltd

L3 Engineer – Microsoft Cloud, SaaS & Security

Dijital Team Pty Ltd
Location
Colombo
Posted
12 days ago
Department
IT
What they actually want (must-haves)
  • Proven experience in a Level 3 engineering or senior technical support role, preferably within an MSP environment
  • Strong hands-on expertise across Microsoft 365, Entra ID, Intune, endpoint management, identity, email, cloud, and security
  • Solid knowledge of servers, networks, firewalls, VPNs, DNS, backups, remote access, and business applications
  • Strong troubleshooting and root-cause analysis capabilities
  • Experience supporting Microsoft-focused projects, migrations, deployments, and technical improvements
  • Understanding of cybersecurity controls, endpoint protection, monitoring, and remediation
Nice to have
  • Practical interest in Microsoft Copilot, cloud services, and AI-enabled workflows
What the job really is

The L3 Engineer role focuses on providing senior technical support for Microsoft Cloud, SaaS, and Security solutions, addressing complex escalations, and enhancing the reliability and security of client technology environments. Responsibilities include troubleshooting and managing Microsoft technologies, conducting root-cause analyses, and supporting cybersecurity initiatives. The position also involves collaboration with various stakeholders to ensure effective communication and service delivery.

Benefits
  • Get paid in Australian Dollars
  • Medical insurance from day one for you + spouse (or parents if unmarried)
  • Generous OPD coverage from doctor visits to all your medical needs
  • Home office setup allowance to build your ideal workspace
  • Internet allowance to keep you connected
  • Gym & wellness allowance to stay fit and balanced
Things to weigh
  • No salary listed
  • Role involves managing competing priorities and complex incidents, which may be stressful
  • Focus on Microsoft technologies may limit exposure to other tech stacks
Job score3.8/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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