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← Dijital Team Pty Ltd

Senior Infrastructure Service Desk Engineer - MSP

Dijital Team Pty Ltd
Location
Colombo
Posted
18 days ago
Department
IT
What they actually want (must-haves)
  • 5+ years of experience in infrastructure engineering or advanced service desk roles, ideally within an MSP environment
  • Strong hands-on experience supporting on-premises infrastructure
  • Proven capability across server, networking, and virtualization technologies
  • Windows Server administration, including Active Directory, DNS, DHCP, and Group Policy
  • VMware and Hyper-V virtualization
  • Backup and recovery platforms such as Veeam, Commvault, Cove, or similar
Nice to have
  • Experience with security tooling, endpoint protection, and vulnerability management
  • Experience supporting hybrid Microsoft environments
  • Familiarity with RMM and PSA platforms such as N-central and Autotask
  • SharePoint administration experience
  • Hands-on data centre experience, including hardware support, racking/stacking, and physical infrastructure management
What the job really is

As a Senior Infrastructure Service Desk Engineer, you will support and maintain core infrastructure platforms across servers, virtualization, networking, storage, and backup in a managed services environment. Your role will involve administering Windows Server environments, troubleshooting complex infrastructure issues, and ensuring the reliability and security of customer infrastructures. You will also engage in service improvement initiatives and support hybrid Microsoft environments, including Microsoft 365 and Azure.

Benefits
  • Get paid in Australian Dollars
  • Medical insurance from day one for you + spouse (or parents if unmarried)
  • Generous OPD coverage from doctor visits to all your medical needs
  • Home office setup allowance to build your ideal workspace
  • Internet allowance to keep you connected
  • Gym & wellness allowance to stay fit and balanced
Things to weigh
  • No salary listed
  • Role involves supporting a diverse MSP customer base which may require adaptability to different environments
  • Experience in a managed services environment is highly desirable, indicating a fast-paced work setting
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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