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← Dijital Team Pty Ltd

L3 Engineer (Network, System and Security)

Dijital Team Pty Ltd
Location
Colombo
Posted
24 days ago
Department
IT
What they actually want (must-haves)
  • Significant experience in an MSP, service desk, network operations, or multi-client IT support environment
  • Strong L3 troubleshooting capability across endpoints, servers, networks, and Microsoft cloud services
  • Proven experience managing high-priority incidents within defined service levels
  • Strong knowledge of Microsoft 365 and Windows desktop and server environments
  • Solid understanding of Active Directory and user administration
  • Strong networking knowledge covering TCP/IP, DNS, DHCP, VPNs, VLANs, firewalls, switches, wireless networks, and remote connectivity
Nice to have
  • HaloPSA
  • N-able N-central
  • ConnectWise ScreenConnect
  • Passportal
  • Cisco Meraki
What the job really is

The L3 IT Support Engineer will provide advanced technical support across various environments including endpoint, server, network, security, and Microsoft cloud for a diverse client base. Responsibilities include managing complex incidents, performing proactive monitoring, user administration, and collaborating with senior technical teams. The role requires a technically capable engineer who can work independently and deliver high-quality service.

Benefits
  • Get paid in Australian Dollars
  • Medical insurance from day one for you + spouse (or parents if unmarried)
  • Generous OPD coverage from doctor visits to all your medical needs
  • Home office setup allowance to build your ideal workspace
  • Internet allowance to keep you connected
  • Gym & wellness allowance to stay fit and balanced
Things to weigh
  • No salary listed
  • The role requires a high level of technical expertise and independence
  • The position involves managing high-priority incidents which may be stressful
  • Experience with specific tools and technologies is preferred but not mandatory
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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