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Frontline Support Specialist

Deliverect
Location
Mexico City
Posted
16 days ago
Department
Frontline Support (CX01)
What they actually want (must-haves)
  • Fluency in English with strong written and verbal communication skills
  • Legal right to work in the country where the role is based
What the job really is

As a Frontline Support Specialist at Deliverect, you will be the first point of contact for customers, addressing technical and administrative issues efficiently. This role involves collaborating with other teams, escalating issues to experts, and interacting with external partners, all while providing exceptional customer support. Initially, you will work in-office for three months before transitioning to a hybrid work schedule.

Benefits
  • Dedicated learning budget for skill expansion
  • Compensation and benefits packages tailored to regional needs
  • Opportunities to contribute to meaningful challenges in the tech industry
  • Culture of innovation with weekly releases and new features
  • Collaboration with a diverse, international team
Things to weigh
  • Requires work beyond standard business hours, including weekends and holidays on a rotating schedule
  • Initial three months require full-time in-office attendance for onboarding
  • Role transitions to a hybrid schedule after onboarding
  • No relocation or travel assistance provided
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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