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← Deleteme

Enterprise, Customer Success Manager

Deleteme
Location
United States
Posted
25 days ago
Department
Customer Success
What they actually want (must-haves)
  • 5+ years of experience as a Customer Success Manager, Account Manager, or similar role
  • Experience owning renewals, churn mitigation, and net retention targets in a SaaS environment
  • Experience managing high-value enterprise accounts with a focus on relationship depth
  • Familiarity with enterprise procurement processes and budget cycles
  • Experience driving product adoption in complex organizations
  • Strong communication skills with the ability to convey risk and value to stakeholders
Nice to have
  • Experience within the Privacy, Security, or Threat Intelligence industry
  • Familiarity with security review processes like SOC 2 and data processing agreements
  • Experience with Customer Success platforms and CRM tools
  • Preferred candidates located within the Eastern Time Zone (ET) of the United States
What the job really is

As an Enterprise Customer Success Manager at DeleteMe, you will be responsible for managing the post-sale experience for enterprise customers, ensuring they effectively utilize DeleteMe's privacy protection services. Your role involves onboarding, driving product adoption, managing renewals, and building strong relationships with key executives to reduce risk exposure for their organizations. You will also collaborate cross-functionally to inform product direction and enhance customer satisfaction.

Benefits
  • Comprehensive health benefits - Medical, Vision, Dental
  • 401k retirement plan
  • Paid Parental Leave
  • 20 days of Paid Time Off
  • 11 Company-Paid Holidays
  • Birthday Off
Things to weigh
  • No salary listed
  • Role involves managing sensitive personal data and requires a high degree of discretion
  • Travel up to 20% may be required for onboarding and key engagements
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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