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Customer Service Specialist - Including Weekend Hours

Cxnpl
Location
Sydney
Posted
13 days ago
Department
Product Operations​
What they actually want (must-haves)
  • Experience in customer service or operational roles
  • Ability to handle real-time digital chat interactions
  • Strong problem-solving skills
  • Ability to work within service level agreements (SLAs)
What the job really is

The Customer Service Specialist role at Constantinople involves handling high-value operational tasks and engaging in real-time digital chat interactions to address customer inquiries. The position is critical to enhancing the banking experience by automating customer touchpoints and ensuring that inquiries are resolved or escalated within set service level agreements (SLAs).

Things to weigh
  • Role involves weekend hours
  • Focus on operational tasks may limit exposure to broader banking functions
  • Vague on specific tools or technologies used in the role
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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