Spécialiste Voix du Client | Voice of Customer Specialist

The Voice of Customer Specialist role involves transforming customer feedback into actionable business insights to enhance the customer experience. The position requires leading the design and implementation of customer experience surveys using Qualtrics, collaborating with various internal teams to interpret data, and presenting findings to senior leadership. Additionally, the specialist will monitor key customer experience metrics and support system integrations to ensure data quality and accessibility.

• An inclusive work environment based on team experience
• Access to an individual office on the days you come to the Montreal Studio
• Professional growth focused on high-quality projects and personalized support
• Group insurance, retirement savings and other benefits
• A culture focused on the development of equitable practices and rallying events

• No salary listed
• The role requires expertise in specific tools like Qualtrics and SPSS, which may limit candidates without this experience
• Bilingualism in French and English is mandatory, which could be a barrier for some applicants