HHiring Reality
← Burga

Senior Customer Support Specialist

Burga
Location
Kaunas
Posted
26 days ago
Department
Customer Support
What they actually want (must-haves)
  • 1+ years of customer service experience in e-commerce or retail
  • Strong written communication skills in English and Lithuanian
  • Proven ability to independently handle complex and escalated customer cases
  • Strong prioritization, decision-making, and problem-solving skills
  • Proactive mindset with a strong sense of ownership and accountability
  • Ability to work independently and manage multiple priorities in a fast-paced environment
Nice to have
  • Experience with Shopify
What the job really is

As a Senior Customer Support Specialist at BURGA, you will deliver high-quality customer support primarily via email during evening and weekend shifts. Your responsibilities include handling complex customer cases, monitoring support queues, coordinating with internal teams, and identifying operational issues to enhance the customer experience in a fast-paced environment.

Benefits
  • Salary: 1600 - 1800 EUR/Month GROSS
  • Annual 650 EUR learning & development budget
  • Birthday Treat: free day off on your birthday
  • Exclusive discounts and free BURGA products
  • Health Insurance after 6 months
  • Extra vacation days for each year of service
Things to weigh
  • Evening and weekend shifts required
  • Fast-paced environment may not suit everyone
  • No mention of remote work options outside of hybrid model
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Burga?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →