HHiring Reality
← Bluecatnetworks

Enterprise Support Engineer, Second Shift [16h-00h]

Bluecatnetworks
Location
Belgrade
Posted
20 days ago
Department
Customer Care
What they actually want (must-haves)
  • 5+ years' experience in networking with strong knowledge of DNS, DHCP, and Linux
  • Experience in debugging network issues including packet capture and analysis
  • Strong experience with common protocols and services (FTP, TFTP, NTP, SNMP, syslog)
  • Excellent communication skills to explain technical issues to non-technical audiences
  • Experience managing customers in an enterprise environment
  • Ability to maintain composure during high severity issues
What the job really is

As an Enterprise Support Engineer at BlueCat, you will work closely with strategic enterprise customers to address their technical concerns and optimize their use of BlueCat products. Your daily tasks will include troubleshooting network issues, performing health checks, and ensuring customer satisfaction by acting as a trusted advisor. You will also provide after-hours support and collaborate with various teams to resolve customer issues effectively.

Benefits
  • Professional Development Budget
  • Dedicated Wellness Days and Wellness Week
  • Lifestyle Spending Account
  • Employee Recognition Program
Things to weigh
  • No specific salary or compensation details provided
  • Role requires after-hours support on a rotating schedule
  • Emphasis on problem-solving and customer service may indicate high-pressure situations
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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