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← Bluecatnetworks

Enterprise Support Engineer (Treca Smena) [00h-08h]

Bluecatnetworks
Location
Belgrade
Posted
26 days ago
Department
Customer Care
What they actually want (must-haves)
  • 5+ years' experience in networking protocols and debugging network issues
  • Strong experience with common protocols and services (FTP, TFTP, NTP, SNMP, syslog)
  • Thorough understanding of DNS, DHCP, and Linux
  • Excellent communication skills to explain technical issues to non-technical audiences
  • Experience managing customers in an enterprise environment
  • Proactive and self-starter attitude
What the job really is

As an Enterprise Support Engineer at BlueCat, you will serve as a trusted advisor to major enterprise customers, helping them optimize their use of BlueCat products and services. Your role will involve troubleshooting technical issues, communicating with engineering teams, and ensuring customer needs are met effectively. You will also identify opportunities for upgrades and improvements while managing relationships across various business units within the company.

Benefits
  • Professional Development Budget
  • Dedicated Wellness Days and Wellness Week
  • Lifestyle Spending Account
  • Employee Recognition Program
Things to weigh
  • First 12 weeks are training
  • Full-time role with night shift hours (12AM-8AM Serbian Time)
  • Role involves significant customer interaction and troubleshooting
  • No specific salary or compensation details provided
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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