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← Bluecatnetworks

Customer Success Manager - LiveAction [14h - 22h]

Bluecatnetworks
Location
Belgrade
Posted
1 month ago
Department
Customer Success Management
What they actually want (must-haves)
  • 5+ years of CSM or Account Management experience with enterprise B2B SaaS
  • Balance of technical aptitude and business acumen
  • Experience with delivering demos, business reviews, and success planning
  • Strong interpersonal and communication skills (verbal, written, and presentation)
  • Ability to manage multiple projects and priorities with precision and autonomy
  • Experience using CSM tools like Gainsight, Totango, or Salesforce
Nice to have
  • Familiarity with AI tools
What the job really is

As a Customer Success Manager at BlueCat, you will be the primary relationship manager for a portfolio of enterprise customers, ensuring they derive maximum value from BlueCat's solutions. Your role involves engaging with customers through proactive touchpoints, delivering product demonstrations, and collaborating with internal teams to resolve issues. You will also drive customer expansion and influence renewal strategies while managing tailored Success Plans and contributing to team KPIs.

Benefits
  • Professional Development Budget
  • Dedicated Wellness Days and Wellness Week
  • Lifestyle Spending Account
  • Employee Recognition Program
Things to weigh
  • No salary listed
  • Fast-paced environment may require adaptability
  • Role involves both technical and relationship management skills
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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