As a Technical Success Manager at Bazaarvoice, you will provide Tier 2 support to APAC clients, troubleshooting technical inquiries and resolving issues related to the platform. Your role involves guiding clients on best practices, managing client expectations, and ensuring the technical health of their accounts through effective communication and problem-solving. You will also collaborate with internal teams and may assist in training new hires, all while maintaining a focus on exceptional customer service.
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