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← Alloy

Technical Customer Support Specialist

Alloy
Location
Washington, DC
Posted
16 days ago
Department
Client Solutions
What they actually want (must-haves)
  • Bachelor's or associate's degree in a technical or related field or equivalent SaaS work experience
  • Two or more years in a technical support, solutions or data role
  • Demonstrated experience investigating and resolving complex data issues
  • Comfort working with structured data
  • Hands-on experience using AI tools
  • Experience communicating technical knowledge to both technical and non-technical audiences
Nice to have
  • Experience with RAG systems, AI knowledge bases or prompt/context engineering
  • Industry experience in consumer goods, retail or supply chain
What the job really is

As a Technical Customer Support Specialist at Alloy.ai, you will provide Tier 2 and Tier 3 support, diagnosing complex data issues and implementing durable fixes. Your role involves collaborating with engineering and account management teams, creating help center content, and improving the AI assistant's knowledge base. You will also be responsible for onboarding and training customers, ensuring they have the resources to effectively use the software.

Things to weigh
  • Role is hybrid, requiring 3+ days in the office each week
  • Focus on improving AI support systems may change traditional support roles
  • Expectations for proactive problem-solving and initiative in improving processes
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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