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Client Solutions Specialist

Abovelending
Location
Remote
Posted
25 days ago
Department
Operations
What they actually want (must-haves)
  • Strong communication skills
  • Empathy and understanding in client interactions
  • Ability to create actionable repayment plans
  • Experience in a customer service or client-facing role
What the job really is

As a Client Solutions Specialist at Above Lending, you will engage with clients who have missed payments, aiming to understand their situations and help them get back on track. Your role focuses on retention rather than traditional collections, emphasizing supportive conversations and creating manageable repayment plans. Success in this role is measured by the number of clients you help return to good standing and the reliability of their commitments.

Things to weigh
  • Role focuses on retention rather than traditional collections, which may differ from typical expectations in similar positions.
  • No specific salary or benefits information provided in the posting.
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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