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Technical Account Manager, Zephr

Zuora
Location
Remote - Bulgaria
Posted
2 months ago
Department
Customer Success
What they actually want (must-haves)
  • 5+ years of experience in Technical Account Management, Solution Consulting, Technical Consulting, Solution Architecture, or a similar customer-facing technical role
  • Hands-on experience with Zephr preferred, including customer implementations, configuration, integrations, or ongoing technical advisory
  • Strong experience working with enterprise SaaS customers, ideally in digital subscriptions, media, publishing, e-commerce, identity, martech, or customer engagement platforms
  • Solid understanding of modern web technologies, including JavaScript, HTML, REST APIs, JSON, webhooks, and browser-based application behavior
  • Familiarity with technologies commonly used in Zephr ecosystems, such as CMS platforms, CDNs, CDPs, identity providers, React, GraphQL, and tag management tools
  • Ability to analyze customer requirements, separate critical needs from nice-to-haves, and recommend practical technical designs
Nice to have
  • Experience with Zuora Billing, subscription monetization, entitlement management, or quote-to-cash processes
  • Media, publishing, or digital subscription industry experience
What the job really is

The Technical Account Manager for Zephr will serve as a senior technical advisor to strategic customers, helping them optimize their use of the Zephr platform for digital subscriptions and related experiences. This role involves providing architecture guidance, conducting technical reviews, and collaborating with various teams to ensure customers achieve their business objectives. The position requires strong technical expertise and the ability to communicate complex concepts to both technical and business stakeholders.

Benefits
  • Supplemental Medical Insurance
  • Life and Accidental Death Insurance
  • Food Vouchers
  • MultiSport Card
Things to weigh
  • Role requires availability across EMEA business hours and regular overlap with US-based stakeholders
  • Hands-on experience with Zephr is preferred but not mandatory
  • The position is customer-facing and may involve complex customer issues that require strong problem-solving skills
Job score2.4/5
Benefits2/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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