HHiring Reality
← Zscaler

Senior Product Support Engineer

Zscaler
Location
Tokyo, JPN
Posted
12 days ago
Department
Support
What they actually want (must-haves)
  • Foundational understanding of AI/ML technologies
  • 4+ years of experience in technical support or a related technical field
  • University degree in IT, Computer Science, or a related field
  • Proficiency in troubleshooting, debugging, and working directly with customers
Nice to have
  • In-depth understanding of enterprise networks and infrastructure, TCP/IP
  • Experience with Internet protocols including HTTP and its proxies, SMTP, DNS, LDAP, and FTP
  • Experience with open source system administration (Windows, Linux, FreeBSD)
  • Proficiency to read packet captures using Wireshark
What the job really is

As a Senior Product Support Engineer at Zscaler, you will provide expert technical support to customers, focusing on debugging complex security and network issues. You will collaborate with engineering teams to troubleshoot and test solutions, ensuring customers maximize the use of Zscaler's technology. This role emphasizes problem-solving, ownership, and collaboration in a dynamic environment.

Benefits
  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!
Things to weigh
  • No salary listed
  • Role involves high-level strategy and hands-on execution in a dynamic environment
  • Emphasis on a growth mindset and continuous learning may require a proactive approach to personal development
Job score3.2/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Zscaler?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →