Customer Service Associate

As a Customer Service Associate at Zoro, you will be responsible for providing exceptional customer service by addressing inquiries, resolving complaints, and assisting with order processing. You will work in a fast-paced environment, maintaining clear communication with customers and internal teams, while documenting interactions and ensuring compliance with quality standards. This role requires onsite work in Janesville, WI for the initial training period, with potential for remote work thereafter.

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6 free sessions each year with a licensed therapist and Wellhub portal membership
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools

• Onsite work required in Janesville, WI for initial training period
• Multiple shifts available may require flexibility in scheduling
• Potential for remote work after training is not guaranteed and depends on performance
• Pay starts at $17.75/hour with incremental increases based on performance metrics