Frontline Support Analyst

As a Frontline Support Analyst at Zone, you will be the first point of contact for customers needing technical support, managing incidents and requests efficiently. Your role involves maintaining communication with customers throughout the resolution process, collaborating with other teams when necessary, and developing expertise in core product lines. This position emphasizes a proactive and solution-focused approach to customer service in a fully remote environment.

• No specific salary or benefits listed
• Role requires effective use of Zendesk and JIRA, which may indicate a focus on specific tools
• The position is fully remote, which offers flexibility but may require self-discipline
• Employment is at-will in the US, which could imply less job security