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← Zócalo Health

Director, Community Health Operations

Zócalo Health
Location
Remote (United States)
Posted
11 days ago
Department
Clinical Operations
What they actually want (must-haves)
  • Eight or more years leading community health, care management or population health programs, including managing through other leaders.
  • Experience running distributed frontline teams across multiple counties or markets.
  • Medicaid experience; CalAIM strongly preferred, with direct experience in Enhanced Care Management or Community Supports as a significant advantage.
  • A track record of integrating community-based teams into clinical care delivery rather than operating them alongside it.
  • Comfort using operational data as the basis for decisions, and defending those decisions to a health plan.
  • Experience of audit and regulatory readiness in a Medicaid setting.
Nice to have
  • Experience in a tech-enabled delivery organization, particularly through a period of operational change.
  • Experience designing career pathways and training frameworks for frontline staff.
  • Experience with housing navigation or other social services programs delivered under a Medicaid benefit.
  • Bilingual Spanish, or experience leading teams serving predominantly Spanish-speaking members.
  • Advanced degree in public health, social work, healthcare administration or a related field.
What the job really is

The Director of Community Health Operations at Zocalo Health will oversee the operational backbone of community-based care, managing teams across multiple counties to ensure effective integration of community health workers with clinical teams. This role involves strategic deployment of workforce, performance reporting, and maintaining audit accountability while ensuring alignment with health plan requirements. The position focuses on operational performance and the development of management structures for a growing frontline workforce.

Benefits
  • Equity compensation package
  • Comprehensive benefits including medical, dental, and vision
  • 401k
  • Flexible PTO policy
  • $1,000 home office stipend
  • Equipment provided for the role
Things to weigh
  • Remote work can be done from anywhere in the U.S.
  • No specific details on the size of the teams or the scale of operations across counties are provided, which may impact role clarity.
  • The position involves significant responsibility for operational performance, which may lead to high pressure.
Job score3.2/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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