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← Zip Co Limited

Associate Director, Fraud and Disputes Operations Strategy

Zip Co Limited
Location
United States
Posted
27 days ago
Department
Customer Experience [CUSTOMER]
Salary
$117,000 - $145,000
What they actually want (must-haves)
  • 8+ years of experience managing Fraud Operations in a fast-paced environment, preferably in financial services
  • 2-3+ years of experience with card disputes, chargebacks, Reg Z, Reg E, and card network rules
  • Experience scaling operations in fintech, payments, banking or BNPL
  • Strong analytical and data-driven decision making
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners
  • Knowledge of regulatory requirements and industry standards related to fraud and disputes
What the job really is

The Associate Director of Fraud and Disputes Operations Strategy will lead the strategy and implementation of fraud investigation and resolution processes, ensuring customer transaction integrity and satisfaction. This role involves overseeing daily operations, collaborating with cross-functional teams, and utilizing data analytics to enhance fraud management. The position also includes managing a team, driving operational excellence, and ensuring compliance with regulatory requirements.

Benefits
  • Flexible working culture
  • Incentive programs
  • Unlimited PTO
  • Generous paid parental leave
  • Leading family support policies
  • Company-sponsored 401k match
Things to weigh
  • No salary listed in the posting, but a range is provided ($117,000 - $145,000)
  • Remote-first opportunity with an option for in-person work in Manhattan
  • Visa sponsorship is not available for this position
  • The role involves significant leadership responsibilities and cross-functional collaboration
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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