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Sr Manager - Quality Audit

Zinnia - Employee Referral
Location
Gurugram, Haryana, India; Noida, Uttar Pradesh, India
Posted
10 days ago
Department
Operations
What they actually want (must-haves)
  • Proven experience managing a team of 10+ in a quality, audit, or transactional operations environment
  • Strong working knowledge of quality frameworks, audit methodologies, and calibration practices
  • Demonstrated experience handling client interaction and quality reviews with external stakeholders
  • Strong data orientation — comfortable working with audit data, defect trends, and reporting tools
  • Strong communication and stakeholder management skills, with the ability to operate independently
Nice to have
  • Insurance or financial services operations background preferred
What the job really is

The Sr Manager - Quality Audit at Zinnia is responsible for leading a team of 12-15 quality auditors, focusing on audit execution, defect identification, and quality reporting within Global Operations. This role involves managing team performance, ensuring adherence to quality standards, and engaging with clients on quality matters, while also driving process improvements based on quality findings.

Things to weigh
  • This is a backfill position, which may indicate stability in the team but could also reflect challenges in retention or team dynamics.
  • The role requires strong client interaction, which may involve high-pressure situations depending on client needs and expectations.
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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