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Vice President, Customer Success

Crunchtime
Location
Atlanta, Georgia, United States; Boston, Massachusetts, United States; Louisville, Kentucky, United States; United States
Posted
12 days ago
Department
Customer Success
Salary
$190,000 - $225,000
What they actually want (must-haves)
  • 10+ years of Customer Success, Account Management, or post-sales leadership experience in B2B SaaS organizations
  • 5+ years leading Customer Success leaders and managers
  • Proven experience building and scaling Customer Success organizations through periods of rapid growth
  • Demonstrated success improving retention, expansion, and customer satisfaction metrics
  • Strong operational background with experience implementing customer success methodologies, processes, and technology platforms
  • Experience creating customer segmentation models, coverage strategies, and customer lifecycle programs
Nice to have
  • Experience within the Restaurant Technology industry a plus
  • Experience with OKRs and running strategic initiatives across the team is a plus
What the job really is

The Vice President of Customer Success at Crunchtime will lead and scale the Customer Success organization, focusing on customer retention, value maximization, and growth opportunities. This role involves developing strategies, processes, and a data-driven culture to enhance customer engagement and team productivity. The VP will also be responsible for building a high-performing team and aligning cross-functional efforts to improve customer outcomes and drive revenue growth.

Benefits
  • The annual base compensation range for this position is $190,000 - $225,000
  • The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $228,000 - $270,000
Things to weigh
  • No specific information on company culture or team dynamics is provided
  • The role requires a strong operational background, which may imply a focus on process over innovation
  • Compensation varies by location, which could impact salary expectations based on the candidate's city
Job score4/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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