HHiring Reality
← Zenoti

Senior Manager - Enterprise Customer Success (SaaS Customer Success)

Zenoti
Location
Seattle, Washington, United States
Posted
1 month ago
Department
Customer Success
What they actually want (must-haves)
  • Bachelor’s degree
  • 10+ years of experience in a customer facing role in Customer Success, Account Manager, Consulting or Professional Services with enterprise level customers
  • Ability to travel as needed to be on-site with key customers or attend important industry events
  • Strong empathy for customers and passion for revenue and growth
  • Experience working in fast-paced growth environments
  • Proven success in client growth, retention, and satisfaction
What the job really is

The Senior Manager of Enterprise Customer Success at Zenoti will manage a portfolio of high ARR customers, delivering workshops, business reviews, and insights to foster customer growth. This role involves building strong relationships with corporate executives and franchise owners, analyzing customer data to drive platform adoption, and collaborating with various teams to ensure a seamless customer experience.

Benefits
  • Opportunities for professional growth, learning, and career advancement
Things to weigh
  • No specific mention of remote work options
  • Travel may be required to meet customers or attend events
  • Role involves managing complex, multi-divisional, multi-geographical customers which may be challenging
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Zenoti?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →