HHiring Reality
← Zenoti

Manager - Customer Success - Enterprise Accounts (SaaS )

Zenoti
Location
Seattle, Washington, United States
Posted
1 month ago
Department
Customer Success
What they actually want (must-haves)
  • Bachelor’s degree required
  • 10+ years of experience in a customer facing role in Customer Success, Account Manager, Consulting or Professional Services with enterprise level customers
  • Ability to travel as needed to be on-site with key customers or attend important industry events
  • Strong empathy for customers and passion for revenue and growth
  • Experience working in fast-paced growth environments
  • Proven success in client growth, retention, and satisfaction
What the job really is

In this role, you will manage a portfolio of high-value enterprise customers, delivering proactive workshops and business reviews to foster growth and retention. You will engage with corporate executives and franchise owners to understand their needs, drive platform adoption, and collaborate with cross-functional teams to resolve issues and enhance customer satisfaction. Your responsibilities will include monitoring customer health metrics, analyzing data for insights, and influencing stakeholders to align customer outcomes with company goals.

Benefits
  • Opportunities for professional growth, learning, and career advancement
Things to weigh
  • No specific information on remote work options or flexibility
  • The role requires significant travel which may affect work-life balance
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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