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Upmarket Customer Success Manager, Discover

Yotpo
Location
Toronto
Posted
25 days ago
Department
Customer Success
Salary
$105,000-130,000
What they actually want (must-haves)
  • 3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
  • Hands-on SEO background is a plus
  • Ability to explain AI search and modern discovery concepts to non-technical stakeholders
  • Experience managing complex customer relationships and engaging executive audiences
  • Analytical and data-driven with strong presentation skills
What the job really is

As a Customer Success Manager for Yotpo Discover, you will be responsible for managing customer relationships from post-onboarding through renewal, focusing on driving retention and expansion. Your role involves designing and scaling the Customer Success motion, conducting SEO audits, and collaborating closely with Product and Sales teams to align customer goals with Yotpo's roadmap. You will also engage with various stakeholders within customer organizations, ensuring they understand and benefit from AI-driven discovery experiences.

Benefits
  • Company sponsored RRSP matching
  • 100% coverage of additional benefits programme
  • Equity in options
  • Individualized career development, rewards and recognition
  • Wellness and philanthropic programming and events
  • Hybrid work model, typically in the office 3-4 days per week
Things to weigh
  • Base salary range is $105,000-130,000, with a variable compensation component; specifics depend on candidate factors
  • The role involves building the Customer Success motion from the ground up, which may require navigating ambiguity
  • No specific mention of tools or technologies used beyond SEO and AI concepts
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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