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Upmarket Customer Success Manager, Discover

Yotpo
Location
New York
Posted
25 days ago
Department
Customer Success
Salary
$105,000-130,000
What they actually want (must-haves)
  • 3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
  • Hands-on SEO background is a plus
  • Comfortable explaining AI search and modern discovery concepts to non-technical stakeholders
  • Experience managing complex customer relationships and engaging executive audiences
  • Analytical and data-driven, using insights to measure performance and demonstrate business impact
  • Exceptional communicator and storyteller with strong presentation skills
What the job really is

As a Customer Success Manager for Yotpo Discover, you will be responsible for managing customer relationships from post-onboarding to renewal, focusing on retention and expansion. You will design and scale the Customer Success motion, conduct SEO audits, and collaborate closely with Product to align customer goals with Yotpo's roadmap. This role requires a strategic mindset and the ability to communicate technical concepts effectively to non-technical stakeholders.

Benefits
  • 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums
  • 100% coverage of employee dental + vision premiums
  • Comprehensive life and disability insurance
  • Flexible Time Off (FTO) policy, sick time, and paid holidays
  • Equity in options
  • Company sponsored 401K matching
Things to weigh
  • Role involves building the Customer Success motion from the ground up, which may require navigating ambiguity
  • Base salary range is specified, but variable compensation details are not provided
  • Hybrid work model requires in-office presence 3 days per week
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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