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Technical Account Manager

Yoodli AI Roleplays
Location
United States
Posted
12 days ago
Department
Customer Support
Salary
$110k - 125k
What they actually want (must-haves)
  • 2-4 years of experience in a technical account management, technical customer success, or senior technical support role at a SaaS company
  • Comfortable owning a small, high-touch book of business (typically 1-4 strategic enterprise accounts)
  • Solid technical foundation: comfortable with SSO/SAML, REST APIs, webhooks, and reading console logs, HAR files, and network traces
  • Experience working directly with enterprise SaaS customers
  • Clear, confident communicator able to explain complex technical issues to non-technical executives and write precise bug reports
  • Strong written communication skills with attention to detail
Nice to have
  • Experience with LMS platforms (Docebo, Seismic Learning, etc.)
  • Familiarity with sales enablement or learning & development software
  • Experience supporting a platform with a complex integration surface
  • Experience working within a multi-stakeholder enterprise account team
What the job really is

As a Technical Account Manager at Yoodli, you will serve as the technical liaison for enterprise customers, addressing issues from triage to resolution and ensuring they derive maximum value from the product. Your responsibilities include managing technical relationships, conducting onboarding, and providing product expertise while collaborating with Customer Success teams. You will also document solutions and feedback to improve the overall customer experience with Yoodli's AI-powered communication coaching platform.

Benefits
  • Competitive compensation: Significant equity opportunities at a venture-backed company
  • Base compensation: $110k - 125k
Things to weigh
  • The role requires managing a small number of high-touch accounts, which may limit exposure to a broader range of clients.
  • The technical nature of the position may require a steep learning curve for those unfamiliar with AI and communication technology.
  • No specific mention of remote work flexibility or location requirements beyond being in the United States.
Job score3.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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