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Director of Customer Education

Yoodli AI Roleplays
Location
Seattle, WA (hybrid) OR San Francisco, CA (remote)
Posted
19 days ago
Department
Customer Success
Salary
$195,000 - $210,000
What they actually want (must-haves)
  • 5-8+ years in customer education, enablement, instructional design, or customer success at a B2B SaaS company
  • Experience building a function from scratch
  • Hands-on experience with scripting and recording video, designing assessments, leading webinars, and creating certification programs
  • Ability to tie education to business outcomes and define metrics
  • AI first mindset in content creation and tooling design
  • Strong cross-functional influence skills
Nice to have
  • Background in L&D, corporate training, or communication coaching
  • Experience crafting education programs for partner enablement
  • Experience adapting onboarding programs for various industries
  • Experience with digital adoption or in-product guidance tooling
  • Experience building a customer community or user group alongside a formal curriculum
What the job really is

The Director of Customer Education at Yoodli will be responsible for developing and implementing educational programs that enhance customer and partner engagement with Yoodli's AI Experiential Learning platform. This role involves creating scalable learning experiences, building a core library of resources, and ensuring that customers are equipped to successfully adopt and utilize the platform. The position requires collaboration across various teams to drive customer success and measure the impact of educational initiatives.

Benefits
  • Total compensation targeted at $195,000 - $210,000 USD
  • Equity opportunities
  • Health, dental, vision insurance
  • 401k plans
  • Unlimited PTO
  • Free lunches at the office (if based in Seattle)
Things to weigh
  • This is a hands-on role that requires both strategic and operational involvement
  • The role involves defining customer education from the ground up, which may come with ambiguity
  • The company is in a fast-scaling environment, which may lead to rapid changes in responsibilities
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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