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← YipitData

Service Desk Analyst I

YipitData
Location
India Remote
Posted
27 days ago
Department
Engineering Operations - IT
What they actually want (must-haves)
  • 2–3 years of experience in IT support or service desk environment
  • Experience supporting MacOS devices
  • Comfortable managing multiple support requests through a ticketing system
  • Ability to troubleshoot technical issues and help colleagues resolve problems quickly
  • Clear communication with both technical and non-technical users
  • Ability to support remote and distributed teams
Nice to have
  • Experience with scripting or automation tools such as Python, GAM, or Okta Workflows
What the job really is

As an IT Service Desk Analyst at YipitData, you will be the first point of contact for employees needing IT support, handling issues related to hardware, software, and access. Your daily tasks will include managing support tickets, configuring and deploying MacOS laptops, administering SaaS applications, and assisting with onboarding and offboarding processes. You will work closely with IT, Security, and Infrastructure teams to ensure smooth IT operations in a remote, SaaS-first environment.

Benefits
  • Flexible work hours
  • Flexible vacation
  • Parental leave
  • Team events
  • Wellness budget
  • Learning reimbursement
Things to weigh
  • Fully remote position with expected East/West Coast work hours
  • Role involves managing a high volume of support tickets
  • Focus on troubleshooting and resolving issues quickly
  • No specific salary mentioned
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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