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← Yext

Specialist, Concierge Services

Yext
Location
New York, NY
Posted
20 days ago
Department
(276) White Glove
What they actually want (must-haves)
  • BA/BS degree or similar college-level education
  • Interest in pursuing a career in Customer Success within the SAAS space
  • Customer-facing experience desired (retail, hospitality, online support, etc.)
  • Outstanding and effective interpersonal skills
  • Excellent written and verbal communication skills that can be tailored to a broad range of people
  • Strong computer skills, including typing skills, and the ability to adapt quickly to new programs
What the job really is

In the Specialist, Concierge Services role at Yext, you will provide personalized and consultative support to clients using the company's enterprise product suite. Your responsibilities include troubleshooting inquiries, delivering training services, crafting help articles, and collaborating with various teams to enhance the client experience. You will also focus on meeting performance targets while developing expertise in client and industry knowledge.

Benefits
  • Medical, dental and vision benefits
  • Life insurance
  • Short term and long-term disability
  • 401(k) retirement plan
  • Vacation and sick leave
  • Variable pay programs based on performance relative to goals and targets
Things to weigh
  • No specific mention of technical stack or tools used in the role
  • Salary range provided but no specific starting salary mentioned
  • Role involves a significant amount of client interaction and support, which may require strong interpersonal skills
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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