The role of Analista Júnior de Estratégia & Segmentos involves transforming customer service models at XP, focusing on designing and building customer relationship journeys and value propositions. The analyst will drive new initiatives and pilots with internal sales teams and partners, map technology tools that enhance service models, and build technical roadmaps and requirements with product development squads. A strong analytical mindset and a collaborative approach are essential for success in this position.
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