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← Xometry Europe

Manufacturing Customer Success Manager

Xometry Europe
Location
Sofia, Bulgaria
Posted
today
Department
GSS, EU
What they actually want (must-haves)
  • Prior project management, supply chain, and customer service experience
  • Minimum of 3 years of relevant experience, preferably in manufacturing or operations
  • Ability to perform root cause analysis and identify solutions to complex problems
  • Excellent communication skills (oral and written), capable of managing up and laterally
  • English level C1
Nice to have
  • Bachelor of Science degree in Supply Chain, Engineering, or a related technical field preferred
  • Knowledge and experience in manufacturing processes, engineering drawings, and mechanical/electrical inspection methods
  • Self-starter capable of working independently and driving actions to completion
  • Strong organizational skills and adaptability in a dynamic environment
  • Ability to multitask, meet deadlines, and support all supplier quality field activities
What the job really is

As a Manufacturing Customer Success Manager at Xometry, you will be responsible for improving on-time delivery, quality, and customer satisfaction while managing multiple customer orders. Your role involves building relationships with customers and suppliers, applying technical knowledge to ensure timely job delivery, and addressing any issues that arise during the manufacturing process. You will also collaborate with various teams to meet customer expectations and document all activities in the central database.

Benefits
  • Remote full-time job
  • Fixed rate depending on the career level
  • Corporate laptop
  • Free corporate language courses
  • Ability to grow and develop your career
  • Salary reviews and other benefits
Things to weigh
  • No salary listed
  • Role involves managing customer complaints and resolving issues, which may be challenging
  • Fast-paced environment may require adaptability and strong multitasking skills
Job score3.4/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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