HHiring Reality
← Xometry Europe

Manufacturing Customer Success Manager

Xometry Europe
Location
Serbia
Posted
2 months ago
Department
GSS, EU
What they actually want (must-haves)
  • Prior project management, supply chain, and customer service experience
  • Minimum of 3 years of relevant experience, preferably in manufacturing or operations
  • Ability to perform root cause analysis and identify solutions to complex problems
  • Strong organizational skills and adaptability in a dynamic environment
  • Ability to multitask, meet deadlines, and support all supplier quality field activities
  • Excellent communication skills (oral and written), capable of managing up and laterally
Nice to have
  • Bachelor of Science degree in Supply Chain, Engineering, or a related technical field preferred
  • Knowledge and experience in manufacturing processes, engineering drawings, and mechanical/electrical inspection methods
  • Self-starter capable of working independently and driving actions to completion
What the job really is

As a Manufacturing Customer Success Manager at Xometry, you will be part of a dynamic team focused on solving supply chain challenges related to customized parts. Your day-to-day responsibilities will include improving on-time delivery and customer satisfaction, tracking customer orders, providing excellent service, and managing supplier relationships. You will also assess manufacturing processes, resolve issues, and document activities while collaborating with various teams to meet customer expectations.

Benefits
  • Remote full-time job
  • Fixed rate depending on the career level
  • Corporate laptop
  • Free corporate language courses
  • Ability to grow and develop your career
  • Salary reviews and other benefits
Things to weigh
  • No salary listed
  • Role involves managing customer complaints and supplier oversight, which may be challenging
  • Fast-paced environment may require quick adaptation to changes
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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