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← Xometry Europe

Manufacturing Customer Success Manager

Xometry Europe
Location
Kazakhstan
Posted
2 months ago
Department
GSS, EU
What they actually want (must-haves)
  • Prior project management, supply chain, and customer service experience
  • Minimum of 3 years of relevant experience, preferably in manufacturing or operations
  • Ability to perform root cause analysis and identify solutions to complex problems
  • Strong organizational skills and adaptability in a dynamic environment
  • Ability to multitask, meet deadlines, and support all supplier quality field activities
  • Excellent communication skills (oral and written), capable of managing up and laterally
Nice to have
  • Bachelor of Science degree in Supply Chain, Engineering, or a related technical field preferred
  • Knowledge and experience in manufacturing processes, engineering drawings, and mechanical/electrical inspection methods
  • Self-starter capable of working independently and driving actions to completion
What the job really is

As a Manufacturing Customer Success Manager at Xometry, you will be part of a dynamic team focused on enhancing customer satisfaction and improving supply chain operations for customized parts. Your responsibilities will include tracking customer orders, managing supplier relationships, resolving issues related to manufactured parts, and ensuring compliance with quality standards. You will also collaborate with various internal teams to meet customer expectations and participate in process improvement initiatives.

Benefits
  • Remote full-time job
  • Fixed rate depending on the career level
  • Corporate laptop
  • Free corporate language courses
  • Ability to grow and develop your career
  • Salary reviews and other benefits
Things to weigh
  • No specific salary figures provided
  • Role involves managing customer complaints and supplier oversight, which may require strong problem-solving skills
  • The position is remote, which may suit some candidates but not others
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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