HHiring Reality
← Xendit

Customer Success Manager (Greater China)

Xendit
Location
Hong Kong; Kuala Lumpur, Malaysia; Singapore, Singapore; Taipei, Taiwan
Posted
2 months ago
Department
Customer Experience
What they actually want (must-haves)
  • 3–5 years of experience in Customer Success, Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments
  • Familiarity with payments and alternative payment methods (APMs) across Southeast Asia
  • Experience managing client accounts, including supporting adoption, retention, and day-to-day relationship management
  • Ability to engage confidently with client stakeholders (managers and product/technical leads)
  • Working understanding of technical products (e.g. APIs, integrations, payment flows) and ability to explain product capabilities to clients
  • Excellent communication skills in English and Mandarin (business proficiency required) to support Greater China clients
Nice to have
  • Experience in payments, fintech, or financial infrastructure
  • Prior experience supporting clients in Greater China (Mainland China, Taiwan, Hong Kong)
  • Exposure to multi-market or cross-border client environments
  • Familiarity with data analysis or reporting (e.g. transaction success rates)
  • Interest in growing into a senior Customer Success or Account Management role
What the job really is

As a Customer Success Manager at Xendit, you will manage a portfolio of Chinese-speaking clients, ensuring their successful adoption and ongoing satisfaction with the payment platform. Your role involves understanding clients' payment flows, resolving issues, and identifying growth opportunities while collaborating with various internal teams. This position is suited for someone early in their Customer Success career with knowledge of payments in Southeast Asia.

Things to weigh
  • Role requires proficiency in both English and Mandarin, which may limit candidate pool
  • Fast-paced, high-growth environment may lead to a demanding workload
  • Focus on Chinese-speaking accounts may require cultural and market understanding specific to Greater China
Job score2/5
Benefits1/5
Freshness1/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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