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← SpaceXAI

Network Operations Center Specialist - Memphis

SpaceXAI
Location
Southaven, MS; Memphis, TN
Posted
17 days ago
Department
Data Center
What they actually want (must-haves)
  • Experience in a 24/7 operations environment (NOC, SOC, dispatch, mission control, or equivalent)
  • Proven ability to acknowledge, classify, and escalate incidents under SLA in a high-signal environment
  • Experience opening and running incident bridges, including stakeholder updates on a fixed cadence and live timeline hygiene
  • Excellent written and verbal communication skills; able to write clear updates while an incident is in progress
  • Demonstrated pattern recognition across multiple domains (compute, network, storage, and/or facilities signals) and curiosity about how those systems interact
  • Experience following, maintaining, and improving operational process (runbooks, escalation matrices, handoffs, or similar)
Nice to have
  • Prior NOC, data center operations, or campus reliability experience in a high-performance computing, AI/ML infrastructure, or large-scale production environment
  • Experience writing major-incident reports and driving corrective follow-ups to closed (e.g. tickets, projects, or Linear)
  • Familiarity with Linear or similar work-tracking tools for corrective action programs
  • Experience partnering with SRE, SiteOps, and Facilities on escalations and post-incident follow-through
  • Participation in game days, tabletop exercises, or runbook improvement programs
What the job really is

As a Network Operations Center (NOC) Specialist at SpaceXAI, you will monitor campus health signals, manage incident communications, and ensure that major incidents are documented and addressed. Your role involves classifying incidents, running incident bridges, and maintaining operational processes, all while working in a fast-paced, 24/7 environment. Strong communication and judgment skills are essential as you will be the primary point of contact during incidents, coordinating responses and updates with stakeholders.

Things to weigh
  • The role emphasizes communication and judgment rather than technical engineering tasks, which may not appeal to those seeking hands-on technical work.
  • The position requires working rotating shifts, including nights and weekends, which could affect work-life balance.
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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