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Associate Account Director

VML
Location
Chicago, Illinois, United States; Dallas, Texas, United States; Kansas City, Missouri, United States
Posted
12 days ago
Department
Client & Business Leadership
What they actually want (must-haves)
  • 5+ years of experience in account management or client services, ideally within an agency or consultancy environment
  • Demonstrable expertise in CRM marketing, including lifecycle strategy, campaign planning, segmentation, and personalisation
  • Solid understanding of CRM and marketing automation platforms (e.g. Salesforce Marketing Cloud, Adobe Experience Cloud, Braze, HubSpot)
  • Excellent communication and presentation skills, with the gravitas to engage senior client stakeholders
  • Proven ability to manage multiple projects simultaneously in a fast-paced environment
  • Experience managing and mentoring junior team members
Nice to have
  • Experience in Customer Experience (CX) strategy, including customer journey mapping, service design, or experience transformation
  • Exposure to first-party data strategy and the evolving cookieless landscape
  • Knowledge of AI-powered personalisation tools and their application in CRM contexts
  • Experience working with loyalty programmes or subscription-based customer models
What the job really is

The Associate Account Director at VML will focus on leading data-driven CRM programs to enhance customer relationships and drive business outcomes. This role involves managing client relationships, developing CRM strategies, and collaborating with cross-functional teams to execute omnichannel campaigns. The position also includes overseeing project health, account scopes, and contributing to new business pitches.

Benefits
  • Base salary range of $90,000 — $140,000 USD
  • Competitive benefits package
  • Hybrid work approach, with teams in the office an average of four days a week
Things to weigh
  • No specific details on the exact nature of the CRM programs or tools used
  • Salary range provided but individual compensation varies based on multiple factors
  • The role requires significant client interaction and relationship management, which may not suit everyone
Job score3/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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