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← Wrike

Customer Success Manager (German)- 18 Months Contract

Wrike
Location
Nicosia
Posted
26 days ago
Department
1110 Customer Success Management
What they actually want (must-haves)
  • Full fluency in English and German
  • 2+ years experience in Customer Success Management or customer facing-role supporting mid market clients
  • Experience working with Marketing teams, Professional Services, IT teams, PMO teams
  • Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership
  • Knowledge and hands-on experience in project management, business process redesign, and change management
  • Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, tactful under pressure, and patient
Nice to have
  • Having a problem solver mentality, being a critical thinker and generally curious
  • A passion for learning and improving every day, motivated to excel
  • Openness to receiving feedback, being coachable
  • A strong team player attitude
  • Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
What the job really is

As a Customer Success Manager at Wrike, you will manage a portfolio of mid-market and enterprise customers in the EMEA region, focusing on understanding their business strategies and helping them achieve desired outcomes using the Wrike platform. Your role involves building strong customer relationships, establishing business goals, executing engagement strategies, and collaborating with various teams to ensure customer satisfaction and growth.

Benefits
  • 25 calendar days of paid vacation
  • Sick Leave Compensation (5 Paid Uncertified Sick Days)
  • Parental Leave: 18 Weeks Maternity / 4 Week Paternity
  • 2 Volunteer Days
  • Medical Insurance (Employees + Dependents)
  • Hybrid Working Model
Things to weigh
  • This is an 18-month contract position for maternity cover.
  • The role involves managing a diverse set of clients and collaborating with multiple teams, which may require strong interpersonal skills and adaptability.
  • The job may involve diving into technical details, which could be challenging for those not comfortable with technical aspects.
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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