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← Wrike

Customer Success Manager (German)- 18 Months Contract

Wrike
Location
Ireland - Remote
Posted
26 days ago
Department
1110 Customer Success Management
What they actually want (must-haves)
  • Full fluency in English and German
  • 2+ years experience in Customer Success Management or customer facing-role supporting mid market clients
  • Experience working with Marketing teams, Professional Services, IT teams, PMO teams
  • Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership
  • Knowledge and hands-on experience in project management, business process redesign, and change management
  • Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, tactful under pressure
Nice to have
  • Having a problem solver mentality, being a critical thinker and generally curious
  • A passion for learning and improving every day, motivated to excel
  • Openness to receiving feedback, being coachable
  • A strong team player attitude
  • Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
What the job really is

As a Customer Success Manager at Wrike, you will manage a portfolio of mid-market and enterprise customers in the EMEA region, ensuring they achieve their desired outcomes using the Wrike platform. Your role involves building strong relationships, executing success plans, and collaborating with various teams to drive customer satisfaction and ROI. This position is a contract role for maternity cover, emphasizing a growth mindset and proactive engagement with customers.

Benefits
  • 25 calendar days of paid vacation
  • Parental Leave: 26 Weeks Maternity / 4 Week Paternity
  • 2 Volunteer Days
  • Bike-to-Work Scheme
  • Health Insurance (Employees + Dependents)
  • Life Insurance
Things to weigh
  • This is a contract position for maternity cover, which may impact job security.
  • The role requires managing a diverse set of clients, which could be challenging but also rewarding.
  • The position emphasizes a growth mindset, which may require adaptability and continuous learning.
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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